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IS Support Analyst - Warehouse Swing Swift

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Information Services
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1000053P Requisition #
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As an IS Support Analyst in the Distribution Center (DC) located in North Portland you will provide Business Partner operations support for all IS systems at the DC. You will maintain computer hardware and ensure availability of supplies. This requires acting as primary desktop hardware and software support for DC Business Partners.  You will also act as a Distribution Center IS liaison with Corporate Desktop Services groups and assist in ensuring system quality, integrity and performance. This role will also help support testing, do application and configuration testing for process improvement changes. 


*Swing shift is Monday-Friday from 2:50pm to 11:20pm 

 

Responsibilities:

  • Maintain computer equipment, printers, and work with Distribution Center Purchasing department to ensure availability of all supplies. Check and evaluate equipment on a regular basis to reduce system downtime
  • Support users in all Microsoft applications (Windows, Word, Excel, MSQuery, etc.)
  • Support users encountering PC hardware and/or software problems
  • Maintain computer hardware by installing new components.  Test all changes and train end users on use of new computer hardware/software features
  • Troubleshoot network problems and work closely with corporate IS to resolve problems in a timely manner
  • Provide support to staff using radio-paging systems by troubleshooting problems and maintaining radio frequency equipment, thermal transfer printers, HP LaserJet printers, and other equipment utilized for production within the Distribution Center
  • Responsible for handling all aspects of Distribution Center Help Desk tickets including working directly with DC staff, documenting problems and/or solutions; updating and closing tickets as issues are resolved
  • Understand and be responsible for system escalation procedures.  Coordinate efforts for reporting and resolution with Corporate Operations staff
  • Create and maintain accurate documentation of Distribution Center hardware, software, maintenance records and vendor contacts for repairs and service

Requirements:

  • Certification(s) and/or BS Degree.  Education may be used to substitute a portion of other core competency requirements per hiring manager's discretion
  • 1-2 years of work experience in a fast-paced office environment 
  • Customer Service background is desired
  • Experience in a Distribution environment preferred but not required
  • Learns by occasionally experimenting and determining cause/effect of settings and configurations in anticipation of customer calls
  • Ability to work effectively under pressure during peak operating periods
  • Extensive experience with PC’s, networks, mid-range computer operations, radio frequency equipment, and distribution operations
  • Must be able to work with the Data Processing system to retrieve data and analyze computer operations
  • Ability to work effectively under pressure during peak operating periods
  • Working knowledge of MAC computer support
  • Ability to effectively operate a windows-based computer
  • Working knowledge of ITIL framework and experience working within a support environment utilizing Incident, Change and Problem Management 

 

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company. 

 

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