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Floor Supervisor - Fashion Outlets of Niagara Falls

Retail Store
1000067G Requisition #
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Floor Supervisors are responsible for sales floor operations and providing direction to Sales Associates.  As a member of the Store Leadership Team, they support the company mission:  “Connecting Active People With Their Passions”.  Come join the adventure at Fashion Outlets of Niagara Falls.





  • Provide direction and guidance to Sales Associates to ensure efficient and effective floor operations, customer service, coverage, and execution of visual standards.

  • Train Sales Associates on product knowledge and store procedures such as cash register transactions, product flow procedures, and visual standards

  • Supervise and authorize cash register transactions made by Sales Associates.

  • Perform opening and closing procedures such as balancing registers, preparing cash bags, and activating security system.

  • Perform excellent customer service by assisting customers with questions, concerns and product information

  • Provide efficient order management from placement of orders to delivery of goods.

  • Create and maintain an environment of strong sales and exceptional customer service through teamwork, coaching associate and leading by example.

  • Maintain a high professional standard of individual behavior by demonstrating respect, courtesy, and professionalism to align with Columbia Sportswear Company expectations.

  • Perform other duties as assigned.


  • High School Diploma or equivalent.

  • Prefer 3 years previous retail operations experience with at least one year of retail supervisory, management or leadership experience.

  • Combination of previous experience, education and relevant experience considered.

  • Skill in operating personal computers, POS systems, and various software packages including Microsoft Word and Excel are needed.

  • Ability to communicate effectively with all levels of company personnel through oral and written means is required.

  • Effective retail math experience/aptitude/ability required.

  • Time management and ability to use good judgment and make sound decisions are required.

Job Conditions:

  • Job may require hours that often exceed8 hours per day and/or 40 hours per week during peak periods.

  • Available to work store schedule – Sunday to Saturday.

  • Physical requirements include the ability to use telephone, computerized systems; perform repetitive movements of the arms and shoulders, stand for extended periods of time up to 8 hours per day, move freely around store, bend, twist, reach, squat, climb a ladder and regularly lift/carry up to 40 pounds.


This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company. 


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