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Deductions Research Analyst II

100007F2 Requisition #

General Position Summary:

Analyzes and processes complex or technically difficult deductions (chargebacks) by investigating and gathering information to determine the exposure. Manages claims through well-developed action plan to an appropriate and timely resolution. Identifies trends that result in non-planned customer deductions and collaborate with cross-functions teams to minimize our risk and maximize account receivable collections of denied deductions.

Essential Functions/Responsibilities:.
  • Responsible for monitoring and maintaining assigned accounts for dispute resolution. Includes documenting & coding cases, research of customer continued disputed items (denial of our denial), complex reconciliations, adjustments for credit/debit offset and working with internal/external customers on timely resolution of claim. Analyzes customer deduction history to identify trends and use in identifying process improvements.
  • Review customer vendor guides to identify customer requirements where CSC is unable to meet the request.
  • Ability to efficiently and effectively work a high volume of charge backs.
  • Demonstrate assertive follow-up with cross-functional teams to insure claim resolution is given appropriate attention and is credited or denied within a timely manner, meeting customer deadline requirements. Provides professional service with regard to sensitive issues, effectively answering questions and resolving both internal and external customer concerns.
  • Responsible for notifying customer of denied deductions; this includes denial letters and supporting documentation via e-mail and/or customer web portal. Manages deduction recoveries through assertive collection and follow-up of denied deductions, escalation of denied deductions as needed and negotiates settlement of deductions within designated authority. Effectively communicates company policy regarding returns, claims procedures, and remittance methods to customers and sales reps.
  • Plan and lead meetings and conference calls with customers, sales reps and cross-functional teams to discuss recurring trends in deductions, post-audit claims, etc. with the desired outcome of corrective measures to prevent/minimize their re-occurrence.   May include travel and PowerPoint presentations.
  • Approves or assigns program dispute cases (Deferred Discount & Destroy in the Field) to Deduction’s Manager for final review and approval based on authorization level. Responsible for write-off adjustments within established authorization limits using judgment and reasoning skills.
  • As requested by the Deduction Manager, serve a broader resource within the Deduction area including but not limited to identifying deduction trends across CSC’s customer base, analysis and reporting on problem issues, monthly reporting for cross-functional partners, and mentoring Deduction personnel in the Credit team in best practices in Deduction resolution.
  • Serves as a resource for Credit and cross-functional teams for deduction related training and deduction resolution best practice consultation.
  • Serves as a back-up in the Deduction Manager’s absence.

Specific Job Skills:

  • At least 3 - 5 years’ experience working with chargebacks, deductions, credit, and/or financial claims
  • Bachelor’s degree in business, accounting or related field or equivalent work experience
  • Possess knowledge of credit and accounting practices, procedures and policies.
  • Superior analytical and interpretive skills.
  • Ability to multi-task, prioritize essential tasks and meet deadlines.
  • Professionalism/Interpersonal skills- clear and concise business communication; ability to influence others, comfortable interacting with customers, sales reps and management team.
  • Strong presentation & communication skills including excellent grammar, verbal and writing skills.
  • Possess strong problem solving, negotiating and decision-making skills.
  • Proficiency in Microsoft Office Suite including excellent Excel skills is necessary including the ability to perform v-lookup and pivot tables.
  • Proficient in SAP preferred, Salesforce and/or Fullcircle would be helpful

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company. 


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