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CRM Manager, Global Retail IT

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Information Services
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1000055P Requisition #
Thanks for your interest in the CRM Manager, Global Retail IT position. Unfortunately this position has been closed but you can search our 210 open jobs by clicking here.
  • Bachelor’s degree in Computer Science, Information Systems or a related field; Master’s degree is preferred
  • A minimum of 8 years of experience in implementing/supporting CRM business and systems processes, preferably in the retail industry
  • Prior experience as a CRM product manager/product owner highly desirable including but not limited to customer segmentation, dynamic segmentation, campaign management, advanced personalization, customer lifetime value, email marketing, loyalty program management, omni-channel CRM programs, Customer insights
  • Experience in vendor/software assessment including managing RFI/RFP process required
  • Experience required in the selection and successful management of on-going relationships with multiple service providers (technology and services – including non-US based off-shore service providers)
  • Experience leading an IT team with a minimum of 2 direct reports and delivering retail systems solutions and support with or through a diverse team based in locations across the globe
  • Manage long/short term product roadmap and release calendar for CRM
  • Proven experience of working in a complex international environment. Full life cycle implementation (SDLC requirements gathering, process design, configuration, functional design, testing, conversion, and deployment) with knowledge of CRM processes
  • In depth, hands-on knowledge and experience with at least one industry standard CRM system e.g. Salesforce, Siebel, SAP CRM, SugarCRM, Adobe Marketing Cloud etc.
  • Understanding of digital retail business model and systems is an advantage
  • Strong verbal and written communication skills with the ability to facilitate meetings and lead/drive IT projects
  • Ability to engage with business resources to gauge current and future strategic needs and analyze the impact of future CRM capabilities
  • Ability to partner with internal leadership and external partners to articulate long term CRM vision and tactical approach


This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company. 

 

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