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100007KU Requisition #
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General Position Summary:

Maintain high level of customer service by responding to requests and inquiries with accurate information to consumers in a courteous, efficient and timely manner.


Process moderate to high levels of consumer inquiries via telephone, e-mail and correspondence.


Select replacement styles to be processed for warranty replacement.  Requires research of older garments and knowledge of current styles to accurately select a replacement.  Effectively use JDE for inventory inquiries, order entry and warranty repair status.


Provide accurate information regarding product features, specifications and recommended uses of Columbia Sportswear and Sorel apparel and footwear.  Provide information on where to purchase garments using internal product locating applications in addition to various consumer inquiries.


Display a positive attitude toward the Consumer Services Team by maintaining professionalism, respect, courtesy and support to others.


Update training manual and consumer correspondence during the Spring/Summer season


Provide training for members of the consumer department as well as employees from other departments. 


Act as a member of the Customer Service team by maintaining a high professional standard in individual behavior for the demonstration of respect, courtesy and professionalism to others


A high school education or equivalent (or equivalent work experience).

2 - 5 years call center experience required.  Experience in the apparel industry, specifically outdoor trail running is preferred.

Possess knowledge of effective telephone customer service techniques and strategies. Ability to read, write and speak English with strong verbal and written skills. Must be proficient in keyboard use and word processing. Must be able to maintain calm demeanor while dealing with difficult or unhappy customers.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company. 


EEO/AA Employer/Vets/Disabled/Race/Ethnicity/Sex/Sexual Orientation/Gender Identity/Age


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